The professional staff at CAD-1 insures satisfaction with your investment in technology. Support is not a sideline with CAD-1; it is part of our primary business. Our support enhances and complements additional services that CAD-1 offers. We welcome the opportunity to put our resources to work for you.
In response to customer requests for additional technical support options, CAD-1 has updated its Technical Support Program. Our goal is to provide faster support response time at less cost to you.
Annual Support prices are calculated on a per product basis. Based upon your software application(s), our annual fee covers unlimited phone support for your organization's primary and backup contact. This plan is ideal for clients who want the assurance of continuous support and the convenience of an annual fixed-price program.
Annual Support Contracts include telephone, e-mail, fax and electronic access, 4 hour response time (maximum), and annual report of call history (on request).
$175 per designated caller
CAD-1 Phone Support PLUS includes Annual Phone Support and two hours of “At Your Desk Mentoring®” time. Phone Support PLUS is designed for customers who have a mix of both “technical support” and “training support” questions. “At Your Desk Mentoring” is live, interactive, over-the-web support offering a quick, no-travel solution to solving skill set training issues. It is the most effective way to get those “How to” questions answered quickly. Only one Phone Support PLUS may be purchased per site per year.
$350 per program
CAD-1 also provides telephone support on an as-needed basis. “Incident” is defined as one or more questions that relate to a single issue, asked by one person though phone or e-mail. Call our Support Center at 303-217-5174 or, if you are outside the local area, call our toll free number at 866-270-9617, Monday through Friday from 8:00 a.m. to 4:30 p.m. Mountain Time, and CAD-1 will charge your credit card.
$50.00 per incident
"TECH TEST DRIVE"
CAD-1 invites you to try our support before you buy. That's why we’re offering one free incident resolution just by following these simple instructions:
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Call our Support Center at 303-217-5174 or toll free at 866-270-9617 Monday through Friday from 8:00 a.m. to 4:30 p.m. Mountain Time.
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Mention the "Tech Test Drive" offer. |
For your convenience we also offer our Tech.Support@CAD-1.com.
Offer for first-time callers only. One incident per company.
| What is covered: |
What is not covered: |
| Installation |
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- Product installation processes and options
- System requirements
- Peripheral device setup
- FLEXIm installation
- Network deployment
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- Product training ("how to" questions, download pdf). A great way to get your "How to" questions answered is by subscribing to "At Your Desk Training." Take a look!
- Integration services
- Customization
- Support for third-party hardware, operating
systems, networks or peripherals
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| Configuration |
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- Product performance tuning
- Security and administrative settings
- File import/export types and variables
- Database connectivity
- Interoperability with O/S, network and peripherals
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| Troubleshooting |
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- Product behavior versus documentation specifications
- Error messages
- File corruption diagnosis
- Autodesk product interoperability
- Data migration between product releases
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